Privacy Policy

EFFECTIVE NOVEMBER 14, 2026

This policy explains how ForgeMark Holdings LLC ("ForgeMark," "we," "us"), the company behind Forge RTO, collects, uses and protects information. It covers this website (forgemark.net), the Forge RTO application (app.forgemark.net), and the text messages we send.

Who we are

ForgeMark Holdings LLC provides Forge RTO, operating software used by rent-to-own finance companies ("our customers"). When our customers use Forge to manage their renters' accounts, they control that renter information and we process it for them, following their instructions and this policy.

Information we collect

Contact and demo requests: your name, company, work email, phone number, states of operation and anything you type in the message box.
Account information: names, email addresses and roles of people our customers give access to Forge.
Renter account information (on behalf of our customers): contact details, contract and payment records, identity documents and other details a rent-to-own company needs to service an agreement.
Technical information: basic logs such as IP address, browser type and sign-in times, used for security and troubleshooting.

How we use information

To respond to inquiries and provide demos.
To operate, secure and support Forge RTO for our customers.
To send account, service and transactional messages, including text messages to people who have agreed to receive them.
To meet legal, tax and regulatory obligations.

We do not sell personal information.

Text messaging and mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers (such as our messaging carrier) that deliver the messages for us.

You can opt out of text messages at any time by replying STOP. Reply HELP for help. See our SMS Terms.

How we share information

We share information only with service providers that help us run Forge (for example hosting, database, email and messaging providers), under agreements that limit their use of it; with the customer that a renter's account belongs to; and when the law requires it or to protect rights, safety and security.

Security

We use access controls enforced at the database level, encryption of sensitive identifiers, encrypted connections, audit logging and sign-in protections. No system is perfectly secure, but we work to protect information appropriately for its sensitivity.

Retention

We keep information as long as needed to provide the service, meet our customers' record-keeping obligations and comply with law, then delete or de-identify it.

Your choices

You can ask to see, correct or delete information we hold about you by emailing info@forgemark.net. If you are a renter of one of our customers, we may refer your request to that company, since they control your account.

Children

Forge RTO is not directed to children under 13, and we do not knowingly collect their information.

Changes

We may update this policy. When we do, we'll change the effective date above.

Contact

ForgeMark Holdings LLC · Mississippi, USA · info@forgemark.net